The short version: you must be 18+, prices are in AUD, orders are confirmed when we accept them, delivery estimates are honest but not guarantees, and refunds follow our published returns policy. A vape store Australia should say all this before you buy, and we do.
1. Eligibility: 18 and Over Only
This vape store Australia sells products containing nicotine and related devices to adults only. You must be at least 18 years old to purchase. By ordering, you confirm you are 18+, and this vape store Australia may verify age at checkout and at delivery in line with Australian law. We may refuse or cancel any order where we reasonably doubt the buyer’s age, and we do so without apology — a vape store Australia that ignores this rule is one you should not be shopping with.
2. The Website and Account Information
The information on this site is provided for Australian adult shoppers of this vape store Australia. While we work hard to keep product details, images and pricing accurate, we do not warrant that every description is error-free. If you spot a mistake, tell us via the contact page and this vape store Australia will correct it quickly. We may suspend accounts that are used to circumvent age verification or that breach these terms.
3. Prices, Currency and Taxes
All prices on this site are in Australian dollars (AUD) and include GST where applicable. This vape store Australia may change prices at any time; the price shown at checkout when you complete an order is the price that applies. Shipping costs are calculated and displayed at checkout based on your postcode — no hidden fees after you pay. Where a promotion applies, its conditions are stated on the promotion itself, and this vape store Australia honours the terms as written.
4. Orders and Acceptance
Placing an order is an offer to buy. This vape store Australia accepts that offer when we process and dispatch it (or, where stock allows, confirm it). In rare cases — stock discrepancies, suspected fraud, failed age verification — this vape store Australia may decline or cancel part of an order, and we will refund anything already paid for the cancelled items promptly and explain why. A vape store Australia should tell you these things when they happen, not after you chase.
5. Delivery
Delivery estimates, dispatch cut-offs and costs are on our shipping information page. Orders are dispatched by courier; once handed to the courier, transit times are outside this vape store Australia’s control, and we do not accept liability for courier delays beyond re-attempting or tracing the parcel. You are responsible for the accuracy of your delivery details, and you confirm you are 18+ and present (or can arrange an 18+ recipient) at delivery where ID checks apply.
6. Refunds and Returns
All refunds and returns follow our published returns and refund policy. In brief: unopened eligible items within 30 days of delivery, and replacement or refund for anything faulty, wrong or damaged, with photos. This vape store Australia processes approved refunds to the original payment method, and bank processing times sit on top of our 2-business-day target.
7. Product Use, Safety and Warnings
Vaping products contain nicotine (unless explicitly nicotine-free), an addictive substance. This vape store Australia sells them to adults for lawful use and does not market to minors. You accept responsibility for using products as intended: do not disassemble lithium batteries, do not charge devices with damaged cables, do not use a device that is leaking, hot or swollen, and keep all products away from children and pets. If a device behaves abnormally, stop using it and contact this vape store Australia before attempting a return — safety comes first, and we will still sort your refund or replacement.
Warranty: devices carry the manufacturer’s warranty where one exists. This vape store Australia will help you claim, but we do not extend manufacturer terms, and normal wear (coil consumption, battery degradation, cosmetic wear) is not a defect. A vape store Australia cannot legally promise what manufacturers do not, and we will not pretend to.
8. Your Responsibilities
When you shop this vape store Australia, you agree to: provide accurate order details; use your account credentials responsibly and keep them private; not abuse the site (scraping, fraud, attempting to bypass age checks); and comply with Australian law regarding the purchase and use of the products. Breaches can lead to order cancellation, account suspension or both, with refunds issued where legally required.
9. Intellectual Property
The content of this website — text, design, logos, product photography — belongs to DashVape Australia or its suppliers. You may not copy, redistribute or use this vape store Australia’s branding or content commercially without written permission. Product images are used to represent the items sold by this vape store Australia and are sourced from the brands or our own photography.
10. Limitation of Liability
To the maximum extent permitted by Australian consumer law, this vape store Australia is not liable for indirect or consequential losses arising from your use of the site or products. Nothing in these terms excludes or limits rights you have under the Australian Consumer Law that cannot be excluded — and where a court finds these terms inconsistent with the ACL, the ACL wins, because that is the law. In plain terms: this vape store Australia stands behind what it sells within the law, and no further.
11. Changes to These Terms
We may update these terms from time to time; the version posted here is the one in force. Material changes affecting your orders will be flagged on the site. By continuing to use this vape store Australia after changes, you accept the updated terms — if that is unacceptable to you, the remedy is simple: don’t shop here.
12. Governing Law
These terms are governed by the laws of Australia. Disputes are first invited to be resolved by talking to a human via our contact page — most issues at this vape store Australia are fixed in one email thread. If they cannot, they are subject to the courts and consumer dispute mechanisms of Australia.
13. Contact
Questions about these terms, or anything else about how this vape store Australia operates? Email support@dashvapes-australia.com. A person from this vape store Australia will reply within one business day. For our data practices, see our privacy policy, and for shipping specifics, the shipping page.
Pricing, Promotions and Fair Dealing
A vape store Australia earns trust in small moments, and price integrity is one of them. Here is how this site handles the numbers: displayed prices are in AUD and include GST; the price at checkout is the price you pay; and a promotion’s conditions are written on the promotion itself, not buried in a footnote. If a price on this site is wrong and we discover it before dispatch, this vape store Australia will contact you — we will not quietly ship at the wrong price and will not quietly cancel either, because both of those are how a vape store Australia loses a customer for good.
Where a promotion ends, it ends; where a coupon fails for a reason on our side, we make it right rather than make you argue with a bot.
- Prices include GST and are shown before checkout, with shipping calculated at checkout
- Promotion terms are stated on the promotion, not in these terms
- Price errors found pre-dispatch are resolved with you, not around you
- No subscription traps, no auto-renewing carts, no dark patterns at this vape store Australia
Stock, Availability and Backorders
Where an item on this site shows in stock, this vape store Australia has it in the warehouse at the time of listing. Stock changes, and if your order hits a live discrepancy, we contact you before charging for the affected item, with the options of substituting, waiting or cancelling that line. We do not run long backorders as a default — a vape store Australia that ships half your cart and “expects” you to wait a month for the rest has broken the basic deal. If a popular item is low, the product page says so, so you can decide with full information rather than discovering a gap at the courier.
Account and Order Conduct
Accounts at this vape store Australia exist to make repeat buying faster, not to lock you in. There are no fees to hold one, no minimums, and no obligation to buy. What we do require is straightforward: accurate details, responsible use of your login, and no attempts to defeat the age-verification steps. We reserve the right to refuse service, cancel an order or suspend an account where there is fraud, abuse or a credible doubt about age — and where we cancel in good faith, any money already taken is refunded in full. A vape store Australia should state its enforcement powers plainly, because ambiguity in this area is how disputes start.
Disputes: The Order of Operations
If something goes wrong and talking to support does not fix it, here is the path this vape store Australia follows, in order: first, email us — most disputes are a facts problem, and the facts usually resolve in one thread. Second, if we cannot resolve it, either party may take it to the relevant Australian consumer dispute body or the courts, as the ACL provides. We publish this path because a vape store Australia that hides its dispute process is telling you something about itself, and we would rather be the shop that resolves the problem in the first email.
Force Majeure and Service Outages
Natural disasters, courier failures, power outages and acts of government can delay a vape store Australia beyond its control. Where that happens to us, our obligation is to communicate: we will tell you what happened, what it means for your order and what we are doing about it, rather than leaving you to guess. We do not use “unforeseen circumstances” as a way to avoid refunding paid-for goods — if we accepted your money and cannot deliver, the money comes back, full stop.
Do these terms apply to every product on the site?
Yes — every order placed on this site, from a single coil to a full cart, is covered by these terms of this vape store Australia. Product-specific warranty terms from manufacturers apply on top, as noted in section 7.
Can I print or save these terms?
Yes, and we encourage it — a vape store Australia should make its rules easy to keep. This page is the operative version; if a printed copy conflicts with the current page, the page wins, because the page is what we maintain.
What if a term is illegal in my state?
The Australian Consumer Law sets the floor, and no term in this document excludes rights that cannot be excluded. If a specific provision were found unenforceable, the rest of these terms continue to apply — the standard approach, and the one a vape store Australia should use.
Do you honour prices advertised in error?
Where we discover a genuine pricing error before dispatch, this vape store Australia contacts you with options rather than forcing a choice. Where you complete an order at a clearly erroneous price and we have not contacted you, we will discuss it honestly — that is the fair-trade standard we run this vape store Australia on.
The Spirit of These Terms
Terms and conditions are where a business shows its character, and this vape store Australia writes its with one aim: no surprises. The rules above exist to protect both sides — you, as a buyer who deserves accurate stock, honest prices and a clear refund path, and the shop, which must keep its 18+ duty and its stock honest. Where this document and Australian consumer law differ, the law wins, and we say so openly. If any term here seems unfair to you, tell us via the contact page — a vape store Australia that reads its own criticism is one that improves because of it.
That is the whole of it — the terms of shopping with DashVape, a vape store Australia that writes its rules so they can be understood. When you are ready, the shop is open, and our FAQ answers the rest.